Teleperformance in Barcelona seeks a Senior Customer Account Lead to coordinate end-to-end Order-to-Cash activities, from order entry to delivery, invoicing and post-sales support. You will serve as the main interface between Customers, Sales and internal teams to ensure service levels and a One Customer experience.
You will manage the Gold/Silver/Bronze segmentation, drive digital tool adoption (Customer Portal, CRM, EDI), monitor KPIs, and lead cross-functional improvements while ensuring