Job Title: Senior 2nd Line PC Technician

Location: Brussels, Belgium

Duration: Until end of the year, renewable

Languages: EN+FR/NL

Work Mode: Hybrid

Job Description:

To complete the service desk team (second line), we are looking for a support technician with the skills to perform the following tasks:

- You create, record and process incidents and requests from FPS users by telephone or via a computerized management tool.
- You are responsible for monitoring and resolving the incidents and requests assigned to you.
- You perform technical diagnostics by identifying problems and determining an appropriate solution.
- You perform computer hardware and software installations, based on procedures
- You prepare and install workstations
- You manage the fleet of smartphones (Android and iOS) as well as smartphone subscriptions.

These tasks require:

- Proficient in Windows 11 and MS 365
- Concepts of network and connectivity
- Experience with the Ivanti platform for ticket management (minimum 3 years of experience)
- A good ability to resolve incidents, manage service requests, and organize your work.
- Good knowledge of the IT tools primarily used within a Service Desk.

📌 Information technology support engineer (España)
🏢 Sansaone
📍 España