Experteer Overview
In this role you will own and improve the in-store returns experience across France, coaching partner networks to Amazon’s standards and designing scalable, network-wide improvements. You’ll work in the field to observe returns, prioritize based on data, and translate insights into programs that lift performance across locations. As a founding member of the EU field team, you’ll help shape how EU-wide standards are deployed and documented. This role combines hands-on field work with strategic program design to deliver fast, easy, and reliable returns for customers.

Compensaciones / Ventajas
• Own the in-store returns experience across partner and carrier locations, ensuring fast, easy, and reliable handling for all return types.
• Visit partner sites, observe processes in action, and coach teams to Amazon standards for speed, accuracy, and customer experience.
• Prioritize improvement efforts using performance data to target underperforming locations and partners.
• Drive measurable improvements in service speed, processing reliability, customer satisfaction, and site readiness.
• Lead the rollout of scalable, network-wide programs (signage, wayfinding, store supplies, replenishment,



associate training, and returns-processing tools) tailored to the market.
• Translate field observations into recommendations that shape EU-wide returns standards and programs.
• Manage performance through coaching cycles and escalate issues to appropriate internal teams when needed.
• Contribute to building the EU field team framework, audits, coaching practices, and monthly ISX reporting for strategy insights.

Responsabilidades
• Fluent in Spanish (reading, writing, speaking)
• Fluent in English (reading, writing, speaking)
• Experience in operations, field operations, retail, logistics, or program management
• Experience improving performance across a large, distributed multi-site network using data to prioritize work
• Experience coaching, influencing, or holding external partners accountable without direct authority
• Ability to work independently in ambiguous, build-from-scratch environments and prioritize high-impact work
• Willingness to travel frequently within Spain and work hands-on in stores/drop-off environments

Requisitos principales
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📌 ISX Partner Coach, RLS, Reverse Logistic Services (RLS) (Madrid)
🏢 Amazon
📍 Madrid