Job Summary (List Format) for Agentic AI Specialist Position:

- Provide specialist support for the implementation, administration, governance, and adoption of AI agents across the organisation.
- Design, develop, test, deploy, and support AI solutions using Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, and Microsoft Power Platform.
- Deliver both low-code and custom AI agents to meet business requirements.
- Administer and support Microsoft Agent 365 and associated AI platforms, including agent lifecycle management, configuration, publishing, monitoring, governance, and security compliance.
- Ensure AI capabilities are managed as enterprise services, covering service delivery, support processes, platform management, reporting, and continuous improvement.
- Collaborate with external vendors (e.g., Microsoft), technical stakeholders, and business users.
- Develop and implement governance standards and operational processes for AI agents.
- Advise on licensing, architecture, platform configuration, and build-versus-buy decisions.
- Manage agent configuration, permissions, publishing, monitoring, reporting, and the Agent Store/catalogue.




- Provide hands-on second- and third-line operational and technical support for Copilot and AI agent issues.
- Troubleshoot incidents and coordinate escalations with Microsoft and technology providers.
- Establish and maintain support models, escalation paths, service levels, and ownership arrangements.
- Prepare operational documentation, administration procedures, and support runbooks.
- Conduct regular service reviews and recommend improvements for AI platforms and agents.
- Integrate AI agents with Microsoft Graph, SharePoint, Teams, Dataverse, APIs, Azure services, and enterprise applications.
- Maintain compliance with enterprise AI security, access control, monitoring, and responsible AI practices.
- Translate business requirements into practical AI solutions and deliver value to the organisation.
- Stay updated on emerging AI technologies and Microsoft platform capabilities.
- Work proactively and independently with minimal supervision, adapting to evolving technology.

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📌 Agentic AI Specialist (Madrid)
🏢 INSIGHT INTERNATIONAL (UK
📍 Madrid