The Company
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world

Job Description
We are looking for a

Helpdesk Support Technician

to join our End User Services team and support the daily IT operations of our Madrid office. This role is primarily office-based in Madrid, with the possibility of working remotely one week out of every three, and includes shift work.

This is a standalone role, supported by a wider IT team across Europe (mainly in Switzerland and Spain). We’re not just looking for someone to resolve tickets, but for someone who wants to take ownership of the site, continuously improve our IT services, and ensure everything runs smoothly and efficiently. Despite being a standalone position, you’ll quickly feel part of a friendly and collaborative team.

The job in brief:

Job Title – End User Services Technician

Working model – Hybrid from Madrid, Spain

Team – End User Services Department

Level – Professional





Location – Madrid, Spain

Contract – Permanent – full‑time (EUR 36 h/week)

Qualifications
Your expertise:

1+ years of experience providing

1st and 2nd line IT support

to onsite and remote users.

Proven experience with

PC and laptop configuration and maintenance

(Windows and macOS).

Hands‑on experience administering

Active Directory (AD)

and

Google Workspace (GSuite for Business) .

Strong experience in

hardware and software troubleshooting , including printers and peripherals.

Experience supporting

IP phones

and

call centre environments .

Familiarity with

IT asset management

and inventory control.

Experience using

IT ticketing systems

for incident and request management.

Knowledge of

Wi‑Fi networks

and basic IT infrastructure support.

Ability to work with

third‑party vendors

to resolve hardware‑related issues.

Fluency in

Spanish and English

(written

📌 End User Services Technician (Madrid)
🏢 Last Minute Group
📍 Madrid