Are you a
Microsoft Contact Centre as a Service (CCaaS) Lead Software Engineer
seeking a
new interesting challenge
? ?

If your answer is yes, it’s your lucky day so keep reading,
it can be just what you're looking for
?

✍️
WHAT WILL YOU DO?

We are looking for a
dynamic, proactive and talented person
to join our team and perform the following
tasks
:

• Provide technical leadership and guidance to Software Engineers and SDETs across build and support squads.

• Act as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions.

• Drive the delivery of new features, customizations, and enhancements within the Dynamics 365 CCaaS platform.

• Lead troubleshooting, issue resolution, bug fixes, and performance optimization in production environments.

• Collaborate with architects, business analysts, and security teams to deliver scalable and reliable solutions.

• Promote DevOps best practices, automation, monitoring, logging, and CI/CD pipelines across squads.

• Ensure compliance with design principles, coding standards,



and configuration-over-customization best practices.

• Mentor engineers and foster a culture of continuous learning, collaboration, and technical excellence.

?
WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?

• Microsoft Dynamics 365 Contact Center (CCaaS)

• Dynamics 365 CRM

• Power Platform

• Dataverse

• Azure

• DevOps & CI/CD Pipelines

• Monitoring, Logging & Automation Tools

• Agile / Scrum Methodologies

?
WHAT ARE WE LOOKING FOR?

• Years' experience: minimum 10 years in a similar role.

• Bachelor's Degree.

• Strong experience with Microsoft Dynamics 365 Contact Center (CCaaS).

• Strong experience with Dynamics 365 CRM.

• Strong experience with Power Platform.

• Excellent communication and stakeholder management skills.

• Experience working in Agile environments and DevOps practices.

• Experience leading technical teams and collaborating across multiple squads.

• Azure kno

📌 Lead Software Engineer (Madrid)
🏢 Tata Consultancy Services
📍 Madrid