Key Responsibilities
- Engage with customers reactively across multiple support channels, actively
listening, understanding, and resolving concerns in a fast, efficient, customer-centric,
and thorough manner.
- Identify patterns among customer problems at an early stage, and collaborate
closely with the Operations, Logistics, Design, Marketing & Software teams to
design, execute, and monitor solutions.
- Assist in the design and execution of proactive interactions with customers to
understand their feelings and gain insights that help improve the overall customer
journey.
- Collect, organize, and analyze customer interaction data to craft continuously
detailed buyer personas, providing valuable insights to complement the company’s
strategic decisions.
- Identify pain points within the customer journey map and transform them into
memorable experiences that turn customers into enthusiastic brand ambassadors.
- Utilize the build, measure, and learn feedback loop to introduce new elements within
the customer journey,
positively impacting our customers' brand perception and
overall experience.
- Continuously assess internal processes along the customer journey, identifying
opportunities for efficiency gains and implementing solutions to streamline
operations and reduce turnaround times.
- Assist in the design, implementation, and monitoring of key performance indicators
within the customer journey to make quick and informed decisions, proactively
improving customer satisfaction.
- Assist and contribute to the execution of side-projects and back-end activities,
including but not limited to Operations, Retail & Wholesale, B2B, Email and SMS
Marketing, E-Commerce, Crowdfunding Management, and Market Research.
Requirements
- Native or bilingual verbal and written English (excluding).
- Bachelor’s degree or a student close to graduation in engineering, business,
marketing, communications, or relevant fields from a top European school.
- Minimum 6 months of
📌 Customer Experience Internship (Madrid)
🏢 Unit 1
📍 Madrid