Want to be part of an innovative and growing team? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry.
As a Customer Service Representative on our team, you will:
- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
Concentrix is a great match if you:
- Are proficient or bilingual in English
- Have good disposition to work in a customer service environment
- Have customer care skills - ability to listen to and understand the customers' need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
What's in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
- Full-time 39 hours/week, temporary contract: Monday to Friday from 9:00 to 18:00
- Salary 19,623.94 euros gross/year + up to 2,400 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on - Career development programs, specialized courses
Experience the best version of you
At Concentrix, we invest in our game-changers because
📌 Customer Service Representative (Barcelona)
🏢 Concentrix Spain
📍 Barcelona
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