Job Description
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face,



as well as acting as a point of escalation with 3rd party resolver groups for problems that you can’t resolve.

Job Responsibilities

Provide support that consistently meets or exceeds Customer expectations

Identify, analyse, and repair product failures. Order and replace parts as needed

Support and maintain user account information including rights, security and systems groups

Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to resolve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary

Provide troubleshooting and problem resolution support for all network devices

Coordinate with third-party vendors to resolve hardware and software problems, as required

Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite

Interface with hardware and software vendors for planning and problem

📌 Deskside Technician (Madrid)
🏢 Stefanini Emea
📍 Madrid