Business Development and IT Consultant 360 - SAP Support Specialist
At

SG Tech , we are currently looking for an

SAP Support Specialist

to join a strategic project for a

leading financial entity based in the UK . Due to the urgency of the requirement, we are actively reviewing profiles and moving quickly with suitable candidates.

This role offers the opportunity to work within an

Agile product team , closely collaborating with business stakeholders, including the

CEO Procurement function , to ensure the smooth operation and continuous improvement of SAP systems.

Role Overview
The SAP Support Specialist will be responsible for providing

technical, functional, and user support

across SAP platforms, ensuring system stability, performance, and effective adoption by end users. The role involves troubleshooting incidents, implementing enhancements, and supporting business‑critical SAP processes.

Key Responsibilities
Technical Support

Diagnose, troubleshoot, and resolve SAP system issues across different environments.

Perform system monitoring, performance tuning,



and regular system maintenance activities.

Coordinate closely with the SAP Basis team for system updates, patches, and upgrades.

User Support

Provide first‑line support to end users for SAP‑related queries and incidents.

Assist users with SAP functionalities, ensuring they are properly trained and able to maximize system capabilities.

Develop, maintain, and update user documentation and training materials.

Functional Support

Work with business users to gather requirements and translate them into effective SAP solutions.

Customize and configure SAP modules to support and optimize business processes.

Support the design, testing, and implementation of SAP enhancements and new functionalities.

Incident & Problem Management

Log, track, and manage support tickets, ensuring timely resolution and proper communication.

Analyse recurring incidents and implement corrective and preventive actions to

📌 Technical Support SAP (Madrid)
🏢 SG Tech
📍 Madrid