Welcome to this recruitment process with Vueling

Let's start by getting to know us better

At Vueling, we love things to happen.We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

Manage and resolve customer service disruptions, including flight cancellations, delays, overbookings, and missed connections, within the Customer Operations department, by operating reservation systems, coordinating with iOCC, airport handlers, third-party vendors, and internal teams, in compliance with airline policies and operational procedures, and keeping customers informed, with the aim of delivering timely solutions, ensuring customer satisfaction,



facilitating compensation processes, and maintaining operational records for future claims.

Main Accountabilities
- Ensure timely responses to schedule changes and minimise customer impact.
- Provide passengers with the earliest possible travel solutions.
- Meet customer needs during extended delays and ensure their comfort.
- Minimise service interruptions and maintain operational continuity.
- Reduce passenger inconvenience and resolve seat allocation issues effectively.
- Ensure consistent, compliant, and customer-focused compensation resolutions.
- Maintain accurate records and coordinate responses efficiently.
- Keep stakeholders informed and reduce uncertainty during service disruptions.
- Create a clear operational history for performance analysis and future claims.
- Support punctuality, coordination, and proactive disruption management.
- Maintain customer satisfaction and reduce anxiety during trave

📌 Customer Service 24/7 Agent (Viladecans)
🏢 Vueling
📍 Viladecans