Job description Business Manager

Purpose of the position

The business manager is ultimately responsible for the day-to-day management and overall operational, commercial, personnel, and financial management of the hospitality business. They ensure an optimal guest experience, profitable operations, and a motivated team.

Tasks and responsibilities

Operational management
- Managing and coordinating daily operations on the floor and behind the scenes.
- Monitoring service quality, guest satisfaction, and hygiene standards (HACCP).
- Optimizing work processes and efficiency.
- Ensuring compliance with laws and regulations (labor, safety, and alcohol regulations).
- Resolving operational issues and handling complaints.

Financial mangement
- Ultimately responsible for cash management and daily closing.
- Developing, monitoring, and analyzing budgets and sales targets.
- Cost control (purchasing, personnel costs, loss, energy, etc.).
- Analyzing margins and managing returns.
- Inventory management and purchasing planning.
- Reporting financial results to the owner/management.




- Identifying deviations and taking corrective action.

Human Resources Management
- Recruiting and selecting new employees.
- Developing staff planning and schedules.
- Managing, coaching, and motivating the team.
- Conducting performance and assessment interviews.
- Absenteeism management and follow-up personnel files.
- Providing training and development.
- Creating a positive and professional work culture.

Commercial & Guest Experience
- Ensuring a high level of service and hospitality.
- Identifying commercial opportunities and revenue-boosting activities.
- Contributing to marketing, events, and promotions.
- Monitoring the business's image, concept, and brand experience.

Administration & Reporting
- Preparing management reports.
- Maintaining personnel records.
- Reviewing invoices and supplier contracts.
- Collaborating with the bookkeeper/accountant.

Authorities
- Decision-making auth

📌 Business Manager (Moraira)
🏢 Cabana by Mesa
📍 Moraira