Come and work with us.

We are looking for a talented and accomplished Spanish Schedulerto be responsible for ensuring optimal resource allocation across all campaigns and sites. The role focuses on efficient schedule planning, monitoring, and adjustments to guarantee sufficient coverage at all times while meeting contractual service levels and KPIs.

As a Scheduler, your daily responsibilities will include:
- To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce
- Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements consistently
- To ensure that all exceptions and future changes are logged in the Work Force Management tool in a timely fashion, if possible before the event and appropriate adjustments are made to ensure minimum impact on consistent delivery of service level




- To understand key metrics and financial drivers for all contracts and to use this knowledge to drive performance improvements
- Complete new hire, leavers & internal transfer processes including contacting HR & updating WFM system(s) in a timely manner
- Tracking Training batches and learning curve for New Hires including proficiencies
- WFM schedule optimization
- Maintain agent & campaign annual leave and update the WFM system with regular audits, ensuring that leave is spread suitable across the year
- Regular Schedule Adherence reporting for Operations
- Work in close conjunction with RTAs to ensure agent adherence & productivity is controlled & action taken where appropriate
- To monitor all non-call handling activities to ensure efficient use of resources and consistent achievement of service level across all activities
- Work as part of a virtual WFM team, assisting other sites when appropriate, especially in cross site campaigns where one site will need to take a lead role
- Perform other responsibil

📌 Spanish Scheduler (España)
🏢 Foundever
📍 España