Supply Chain
We are looking for a Customer Service Representative to join our Customer Service Hub in Barcelona. In this role, you will act as the first point of contact for customers across French-speaking markets, delivering exceptional service, managing customer orders, and collaborating closely with Supply Chain teams to ensure efficient order fulfillment and customer satisfaction.
THE ROLE
OPTIMIZE, ENABLE, INNOVATE
As our Customer Service Representative, you play a critical role in delivering excellent customer support, managing end-to-end order processing, coordinating with key Supply Chain stakeholders, and ensuring service excellence across multiple customer touchpoints.
You will be reporting to Customer Service Manager (Hub), and you will manage:
CUSTOMER SERVICE & ORDER MANAGEMENT
Serve as the first point of contact for customers, responding to enquiries through multiple communication channels.
Provide professional customer and commercial support in French.
Manage all order types through to invoicing and ensure documentation is stored appropriately.
Document customer interactions in the relevant systems.
Manage returns and refusals, including processing, analysis and follow-up activities. ]
SUPPLY CHAIN COORDINATION
Synchronize daily operations with Planning and Logistics teams to optimize product availability and requested delivery dates.
Track presente customer delivery dates in collaboration with Transportation teams.
Provide order and volume insights to Planning, Logistics and Transportation teams.
Coordinate with SSC Credit Management regarding blocked orders and escalated issues when required.
Support revenue recognition activities by providing required documentation during month-end reconciliations.
PROCESS COMPLIANCE & CONTINUOUS IMPROVEMENT
Follow the standard operating model and comply with SOPs and working instructions.
Identify recurring customer issues and provide improvement suggestions to le
📌 Customer Service Representative French (Madrid)
🏢 Coty
📍 Madrid
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