- Manage relationships with customers across different 6conecta segments and follow up on renewal opportunities
- Leverage Occupational Health & Safety expertise to understand customer challenges and provide relevant guidance
- Develop strategies, coordinate meetings, and establish action plans to improve customer engagement and retention
- Analyze customer feedback to identify upselling and cross-selling opportunities
- Support new customers during onboarding, train them on the platform, and help maximize solution value
- Share best practices and improvement ideas, including KPI analysis, corrective action proposals, and NPS monitoring
- Collaborate with Sales, Implementation, Support, and Technology teams to ensure a seamless end-to-end customer experience

Requirements
- Qualification in Occupational Health & Safety / Occupational Risk Prevention (PRL), equivalent to an Intermediate or Senior-Level Technician qualification
- At least 3 years of professional experience working as an Occupational Health & Safety (PRL) Technician
- Previous experience in Customer Success,



Account Management, Customer Support, consultative sales, or other customer-facing roles is advantageous but not essential
- Strong interest in moving towards a customer-focused and relationship management role
- Excellent verbal and telephone communication skills, with confidence, empathy, and strong influencing abilities
- Intermediate knowledge of Microsoft Office, particularly Excel and PowerPoint
- Familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms
- Ability to adapt to changing environments and manage multiple priorities
- Strong team player with a collaborative mindset and results-oriented approach
- Intermediate to advanced level of English
- Additional languages such as Catalan, Italian, or Portuguese are a plus

Core Competencies

Demonstrates expertise in Occupational Health & Safety with a strong focus on customer relationship management, engagement strategies,

📌 Customer Success Specialist – Health (Madrid)
🏢 Jobtailor
📍 Madrid