Job Description: VIE Operations & Customer Care
The Operations & Customer Care Support role strengthens the operational team by supporting recurring tasks, absorbing workload peaks, and coordinating internal actions across processes. The position focuses on hands‑on execution, basic reporting, and process follow‑up to ensure operational continuity, accuracy, and structured workflows. It is designed for a junior/intermediate profile oriented toward execution and transversal support.

Key Responsibilities
Support in Recurring Operational Tasks

Execute operational activities following established procedures.

Monitor shared mailboxes and classify/assign incoming requests.

Perform routine validations and ensure consistency in daily execution.

Escalate incidents according to defined escalation paths.

Internal Coordination & Transversal Support

Allocate and monitor cases within internal tools.

Coordinate actions between internal teams when process dependencies arise.

Conduct initial documentation checks and support administrative steps in contracting workflows.





Process Follow up & Basic Reporting

Prepare simple reports on activities, incidents, or operational KPIs.

Maintain updated tracking lists and operational control files.

Support the maintenance and documentation of procedures.

Support in Projects, Testing & Improvements

Participate in testing activities for new tools, processes, or system enhancements.

Record results and follow up on identified issues.

Contribute to minor operational improvements or implementation of new workflows.

Required Skills & Qualifications
Technical Skills

Good command of Microsoft Office tools (Excel, Outlook, SharePoint).

Ability to handle large volumes of data accurately.

Familiarity with case management or CRM tools is a plus.

Soft Skills

Strong organizational skills and attention to detail.

Ability to perform repetitive tasks consistently and with low error rate.

Proactive attitude toward detecting issues and seek

📌 Operations and Customer Care Intern (Madrid)
🏢 ENGIE ESPAÑA
📍 Madrid