Qonto seeks a Customer Care Trainer to elevate the quality and consistency of our frontline French-speaking support. You will blend hands-on Level 2 support with quality analysis, coaching, and operational problem-solving within our Payments scope.
Collaborate with Product and Tech, coach external Team Leads, and help shape a scalable quality and coaching model for a high-volume, multilingual customer care operation.
📌 French Payments Care Coach (Madrid)
🏢 Qonto
📍 Madrid