• Define and drive the product roadmap for Customer Engagement initiatives, translating the business needs into technological initiatives.
• Gather business requirements and translate them into actionable product deliverables.
• Manage and prioritise the product backlog based on business value and strategic objectives.
• Collaborate with technology teams and external partners to ensure successful product delivery.
• Monitor product performance through KPIs and data-driven decision making.
• Coordinate releases and continuous improvements across the product lifecycle.
• Act as the key point of contact between business, technology and delivery stakeholders.
• Promote best practices in product management and contribute to the evolution of product ways of working.
• Ensure a consistent and customer-centric experience across international markets.

• International end-client in the retail sector based in Madrid
• Integral digital transformation project with direct impact international markets.

The successful candidate should have:





• Experience of at least 4 years as an IT Product Owner, Product Manager or similar role, ideally in Salesforce Service Cloud, Marketing Cloud or Loyalty management.
• Proven experience managing product roadmaps and prioritising backlogs.
• Strong stakeholder management and communication skills.
• Experience working in Agile environments and using tools such as Jira and Confluence.
• Ability to make data-driven decisions and measure product success through KPIs.
• Exposure to CRM, customer engagement, marketing technology or loyalty platforms.
• Experience working with international teams and multiple stakeholders.
• Knowledge of Salesforce ecosystem solutions will be highly valued.
• Fluent English communication skills.

Our client is experiencing an ambitious digital transformation journey, focused on enhancing Customer Engagement and omnichannel experiences. The organisation operates across multiple regions and is investing in modern product

📌 IT Consumer Engagement Product Owner (Madrid)
🏢 Michael Page
📍 Madrid