Sonae Sierra is a fully integrated real estate company delivering end-to-end solutions across development, management, and investment. With over 35 years of experience, we manage more than €6.8 billion in assets across a diverse range of asset classes and have built a solid track record with leading investors and financial institutions.

Our international presence spans 36 countries in Europe, Latin America, Africa, and Asia, supported by a team of around 900 people. Guided by strong ethical principles and a deep commitment to sustainability, we are focused on long-term value creation, operational excellence, and growth.

At Sonae Sierra, you will thrive in an open-minded, multicultural community that values diverse perspectives and expertise. Here, you are empowered to own your journey, tap into a rich ecosystem of learning, and build a meaningful career shaping the future of real estate.

Requirements:

1. 2+ years in a customer-facing residential, hospitality, or student-services role, with some supervisory or team-coordination responsibility.
2. PBSA, co-living, build-to-rent,



residence life, or hotel front-of-house / guest-relations background — or a clear blend of these.
3. Demonstrable experience running or supporting check-in/check-out, arrivals, or guest-journey processes at volume.
4. Experience organising events, activities, or community programming for residents, guests, or students.
5. Comfortable with booking/PMS, CRM, and maintenance-ticketing systems, and with accurate record-keeping under data-protection rules.

Responsibilities

1. Resident relationship & first contact:
front-line owner of the resident relationship; first port of call for questions, requests, and complaints, escalating to the GM or specialists where needed.
2. Check-in / check-out:
manages the full move-in and move-out journey — inductions, key/access handover, inventories, deposit and condition processes, and the intense start-of-term arrival peak.
3. Maintenance, catering & servi

📌 Assistant General Manager — Purpose-Built Student Accommodation (Madrid)
🏢 Sonae Sierra
📍 Madrid