Affluents Segment Operations Business Lead

At ING we are looking for an Affluents Segment Operations Business Lead
Your role and work environment:
ING Bank is planning to enter the Affluent segment in Spain, a large market serving more than €600b in household wealth and showing a growth rate of 4% annually. ING Spain is in the process of launching a comprehensive new proposition tailored to affluent, digitally savvy customers.
As we build this innovative solution, we are assembling a multidisciplinary team to bring ideas into execution and, therefore, we are looking for a talented and enthusiastic

COO Business Lead

to lead

Affluent Segment , joining our

COO Leadership Team

as part of the

COO

Products Tribe.
How can we stay

one step ahead in making ING even more relevant for our customers ? By delivering superior customer value and driving new standards of excellence, we aim to enhance our customers' experiences. We are the team responsible for

revamping our business products processes to ensure they are the most loved, impactful, and valued.




The responsibility of this position focuses on addressing three main challenges:

1) designing and continuously improving the operating model

for this segment by launching a new value proposition for affluent customers, creating something truly distinctive; 2)

providing them with the products and services

necessary to attract and retain them; and 3)

reshaping their current digital and assisted experience

to eliminate any friction in their daily activities.
Your key responsibilities:

Reporting to the COO Products Tribe Lead, as

Operations Business Lead

you will be responsible for:
Launching a

new value proposition for Affluent customers, focusing on the new operative mode l, new services and even new tools and services, but also reshaping current processes to provide the best customer experience to our customers on a daily basis.
Provide, in alignment with the Affluent Segment Core Team, an operating model, est

📌 Affluents Segment Operations Business Lead (Madrid)
🏢 ING España&Portugal
📍 Madrid