BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.
END USER SERVICE DESK

LAY FOUNDATIONS. ENSURE EFFICIENCY.

Your Tasks

Receiving, classifying, and processing incidents and service requests (e.g., via phone, email, or ticket system).
Conducting initial analyses and troubleshooting as part of 1st-level support.
Escalating complex inquiries to downstream support units (2nd/3rd level), including complete ticket documentation.
Monitoring open tickets and ensuring compliance with SLAs.
Managing and maintaining user accounts (e.g., Active Directory, permissions, passwords).
Providing support for standard IT inquiries (hardware, software, mobile devices, VPN, printers).
Documenting solutions and maintaining the knowledge base.
Communicating with customers/users in a clear and service-oriented manner.
Collaborating on process optimization and the continuous improvement of the service desk.
What We Offer

Continue your journey:



Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
Look into the future: Work with the latest technologies and the constant innovations.
Find the balance: Benefit from our mix of trust-based working hours and versátil work location (including home office) for a great work-life integration.
Feel well taken care of: We provide you a company healthcare program.
Unplug and relax: 30 days of vacation.
WHAT YOU BRING WITH YOU:

Completed IT training or comparable qualification.
Experience in a service desk or IT support role is desirable.
Basic knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems.
A structured and solution-oriented approach to work.
Stro

📌 End User Service Desk (Madrid)
🏢 q.beyond ibérica
📍 Madrid