Who we are?
SupportYourApp is a integral Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a

Customer Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Handle inbound customer inquiries (around 18-20 tickets) during designated evening shift hours (COT)

Provide on‑call support, responding to calls and chats as they come in

Document cases clearly and escalate complex issues to the internal L2 Support Team when needed

Follow internal procedures and SOPs





Collaborate with internal teams to ensure efficient issue resolution

Troubleshoot hardware‑related issues for customers using outdoor camera equipment

Handle sensitive customer data with care and security

Apply the latest and greatest customer happiness practices

Maintain deep understanding of client solutions and meet KPI

Communicate with developers and cross‑functional specialists

What you need to succeed in this role:

Fluency in German and English (C1 or higher), both spoken and written

At least 6‑12 months of experience in customer support

Availability to work night shift hours (CET) on a consistent schedule

Comfortable working under a per‑ticket compensation model

Strong analytical thinking and research skills

Positive, proactive and responsible attitude

Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)

Benefits and Perks:

Fixed sc

📌 (German & English) Customer Support Agent (Per Ticket Model, fully remote)
🏢 SupportYourApp
📍 Madrid