Job Description
Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations. This is a 12 month contract position.

Key Responsibilities
- Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.
- Deliver outstanding customer service support by fulfilling customer requests, issue resolution, and responding to inquiries through various channels.
- Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions.
- Oversee portfolio administration tasks, including booking premiums, issuing documents,



and handling broker requests with meticulous attention to detail.
- Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.
- Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.
- Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.
- Maintain accurate records in line with company records management policies and procedures.
- Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.
- Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
- Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while

📌 Consumer Operations Technician (Madrid)
🏢 Chubb
📍 Madrid