Sobre nosotros:
Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.

Tu rol:
We are seeking a dynamic, creative and passionate Receptionist Customer Care agent to join our team in Salamanca. As a Receptionist Customer Care agent,



you will be mainly responsible for the guest experience and reporting directly to Customer Care Supervisor.This is an excellent opportunity to gain hands-on experience in the vacation rental industry and be part of the fast growth of our company.

Responsabilidades:
- Welcome guests in a cordial and professional manner upon arrival at the hotel.
- Provide professional, prompt, and friendly guest support by listening to guests and responding in a way that exceeds their expectations.
- Manage the check-in and check-out process for guests efficiently and accurately.
- Provide detailed information about hotel amenities, local attractions and activities.
- Manage reservations and cancellations, ensuring accuracy and precision in the hotel management system.
- Resolve guest problems and complaints in a prompt and satisfactory manner, ensuring complete guest satisfaction.
- Maintain a clean and orderly environment in the reception area.
- Collaborate to support operational departments, such as housekeeping, maintenance, and food and beverage, to ensure a smooth experience for guests.
- Perform basic adm

📌 Receptionist at Hotel in Salamanca
🏢 Olala Homes
📍 Salamanca