Roquette is a family-owned general leader in plant-based ingredients and a leading provider of pharmaceutical excipients.

Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.

The Role:
We are seeking a Senior Customer Care Representative to support our LATAM Customer Care team, with primary responsibility for the Mexican market. This role plays a key part in ensuring customer satisfaction by managing the end-to-end order-to-cash process in SAP, resolving issues efficiently, and collaborating closely with internal stakeholders.

This is a full-time, onsite position based in Querétaro, Mexico, requiring strong SAP expertise, attention to detail, and the ability to operate in a fast-paced, cross-functional environment.

Compensation:
What You’ll Do

Order Management in SAP
- Create, manage, and monitor sales orders in SAP,



ensuring accuracy in pricing, billing, invoicing, and documentation throughout the order-to-cash process.

Customer Support & Relationship Management
- Serve as the primary point of contact for customers, handling inquiries, requests, and complaints in a professional and timely manner with a strong focus on customer satisfaction.

Cross-Functional Coordination
- Work closely with Sales, Logistics, Supply Chain, and Finance teams to align on order fulfillment, inventory availability, delivery timelines, and billing processes.

Issue Resolution & Incident Management
- Identify, analyze, and resolve issues related to orders, deliveries, invoicing, and payments, minimizing impact to customers and the business.

Mexico & LATAM Support
- Provide dedicated customer care support for the Mexican market, ensuring compliance with local business practices, regulatory requirements, and effective communication in Spanish.
- Act as a

📌 Representante Senior de Servicio Al Cliente (Polanco)
🏢 Roquette
📍 Polanco