At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Service Team Leader
Your Role And Responsibilities
In this role you will be responsible for providing routine maintenance and on-site or remote technical support. The position involves approximately 140 days of domestic and occasional international travel, as you will be providing hands-on assistance at customer sites.
As a Field Service Technician, you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service in Pulps and Paper Industries.
Work model:
Performing service tasks like installation and commissioning of equipment, identifying technical problems,
making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
Take on-call service according to customer contracts, at least one complete week every 2 weeks. During the week of on-call service, 24h total availability to go to customer on-site to solve the incidences
Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines
Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions
Coordinating and executing specialist projects through planning, meeting milestones and regular reviews
Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future
Identifying opportunities to develop new service applicati
📌 Field Service Technician (Madrid)
🏢 Abb
📍 Madrid