Our story:
Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.

Spread across Berlin and Madrid, Team Taxfix is a compassionate group of solution-finders. We speak our minds openly, and with 400+ professionals from 45+ different nationalities, we're rich in ideas and voices. In five years, we've raised over 100 million euros in funding and helped people reclaim more than one billion euros.

Your challenge:
As our Customer Care Team Lead (d/f/m) within the Customer Success Spain team, you will lead a group of Customer Success agents to do the best possible job providing high quality support to our Spanish customers. Reporting to our Operations Lead Spain and collaborating with the Customer Success leadership team, you'll support continuous improvement of customer service quality and customer experience.

Your responsibilities:




- You will lead 5-10 Customer Success agents by motivating, coordinating, monitoring, coaching, supporting and developing them.
- You will contribute to scaling the Spain Customer Success team by flagging operational needs as well as managing and supporting the recruiting, onboarding and training of new team members.
- You will coordinate the daily business together with your peers in terms of service level, quality and CS processes to ensure seamless, constant and high quality support for our customers.
- You will collaborate with your peers in fostering a great working culture and team atmosphere in Customer Success.
- You will identify potential and drive projects and initiatives for improvements in workflows and team efficiency.
- You will participate in the further development as well as monitoring of KPIs.
- You will coordinate and communicate work results within the department and across departments within the company.
- You will c

📌 Jefe Equipo Atención Al Cliente (Madrid)
🏢 Taxfix
📍 Madrid