Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.

Are you a proactive and technically minded professional who enjoys solving complex challenges for customers? As a Customer Support Engineer, you’ll play a key role in helping businesses develop and optimize solutions using our suite of software products. You’ll assist customers in configuring integrations, building automations, and resolving technical issues efficiently, ensuring they get the most value from our platform.

As part of our team, you will be on the front lines, helping our European customers succeed.

Your day-to-day will involve:
- Collaborating with cross-functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions.
- Assisting customers in configuring integrations and automations to optimize their workflows and validate proof-of-concept solutions.




- Contributing to a culture of continuous improvement by documenting best practices, refining internal processes, and sharing knowledge across teams.
- Maintaining accurate case records and insights to help enhance both customer experience and product quality.

Requirements:
- 3-5 years of experience in technical support, SaaS support, or system administration roles.
- Fluent proficiency in Spanish and a strong command of English, both written and verbal. This is mandatory for supporting our key market.
- Strong technical understanding and familiarity with SaaS environments; experience configuring integrations, automations, or API-based workflows is an advantage.
- A natural ability to solve problems and analyse complex issues.
- An adaptable mindset and a willingness to learn new product features quickly.
- Comfortable working in a collaborative, in-office environment.

Bonus Skills
- Basic programming o

📌 Customer Support Engineer (Valencia)
🏢 Zoho Corporation Europe
📍 Valencia