What You Will Do
Are you a skilled and service-oriented IT Supporter? Do you see yourself as part of a integral organization, where you will troubleshoot and support end-users? Then read more about what Johnson Controls can offer you We have an exciting opportunity for you to join us as our new IT Support Specialist. Johnson Controls is a global supplier of intelligent building and energy solutions with more than 100.000 employees worldwide – all dedicated to creating a more safe, comfortable and sustainable future.

How You Will Do It

Provide user support, replace computers and participate in projects with our local or global partners

Provide level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual Tech Hut support group and IT colleagues

Receive user contact by various methods – from ServiceNow live agent chat to phone calls and walk-ups.

Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners





Solving problems in Windows and applications as well as more administrative tasks

Hands-on hardware troubleshooting

Manage End-of-Lease computers through their lifecycle

Assist vendors and be responsible for projects such as replacing computers, switches, or printers

Required
What we look for

Experience as IT Support Specialist or from a similar role for 3 years and more

Motivated by providing excellent user support and ability to communicate/collaborate with the users, team members and the wider organization from a distance

You approach your work in a structured manner enabling you to prioritize and execute your tasks

Fluency in both Spanish and English language, speaking and writing

Preferred

Experience with MS Windows, O365, Azure and Intune.

Basic knowledge of LAN / WAN, switches, printers.

A strong problem solver with a proactive mindset to follow-up on tasks, and the ability to quickly grasp new processes and systems.

Valid driver’s license.

📌 Associate IT Operations Engineer (Madrid)
🏢 Johnson Controls
📍 Madrid