Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

As part of our established General People Services and Operations team, we are committed to delivering a seamless and positive employee experience throughout the entire employee lifecycle. Our focus is on developing efficient, streamlined people processes and systems while leveraging technology to its full potential.

In this role, you will work closely with our dynamic People Services and Operations team, as well as the broader People function, to support both the business and employees. Your key responsibility will be to ensure the timely and accurate execution of Tier 2 people tasks and processes.





You will provide high-quality query support and people services to employees and managers across the employee lifecycle. This includes offering expert advice and guidance through our case management system, the People Hub. Your ability to deliver exceptional support will be instrumental in maintaining a positive employee experience.
- Handle Tier 2 cases as defined by the service inventory, ensuring timely and accurate resolutions in line with service-level agreements
- Collaborate with Tier 1 (first-line support) and Tier 3 (specialist or escalation teams) to provide seamless case resolution and ensure proper case flow between different levels
- Provide expert guidance on more complex people queries and processes, guiding Tier 1 teams where necessary and escalating to Tier 3 when issues require deeper expertise
- Coordinate with local EUS, Workplace, Payroll, and other relevant teams to ensure cohesive service delivery and iss

📌 People Operations Coordinator (Ceuta)
🏢 Entain
📍 Ceuta