Born and based in Barcelona, Nacar is an award-winning _Strategic Design Agency_, impassioned by our agile and international team composed of over 90 creative professionals (_design strategists, researchers, product and UX / UI designers, engineers, and overall creatives_).

We also contribute to their digitalization, by conceptualizing and prototyping new, human centered products and services around technological capabilities.

With a hybrid-work model and versátil working hours, we are powered by a culture of _communication, collaboration, proactivity and positivity_, always aiming to humanize technology experiences and to transform into the phygital future.

Our offices, an urban oasis, are located in the beautiful Palo Alto, an old factory in Poblenou, restored and converted into studios for designers and artists.

Nacar was made to be a place where people can grow and impact the world, and we’re in continuous growth to always provide our best.

Our team is connected by common _challenges_, eager to _discover_, _envision _and _materialize_ new opportunities.



Is this something you feel identified with?

We're currently looking for a Customer Experience (CX) Lead to drive the strategy and execution of exceptional customer and service design initiatives — shaping the end-to-end experience for our clients' customers across all touchpoints.
- What will your day to day be like?-
- You will:_
- Define and champion the overall CX strategy, translating business objectives and customer needs into actionable design roadmaps.:
- Develop and maintain key CX design artifacts, including journey maps, service blueprints, personas and experience principles.
- Oversee a comprehensive CX research program, combining qualitative and quantitative methods (interviews, surveys, usability testing, data analysis) to gather deep customer insights.
- Analyse customer feedback (NPS, CSAT, CES) and operational data to identify friction points, pain points and opportunities for experience imp

📌 Cx & Service Designer (Barcelona)
🏢 Nacar Careers
📍 Barcelona