About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘general approach, local touch’ mentality.

Job Summary
The Sales Tools Team Lead is responsible for overseeing the management, optimization,



and continuous improvement of sales and business-critical tools to ensure alignment with organizational objectives. Acting as the key liaison between business and technical teams, this role drives operational efficiency, incident resolution, stakeholder engagement, and tool performance enhancement. The position also includes leading and developing a team, fostering collaboration across functions, and ensuring tools effectively support business growth and strategic goals.

Key Responsibilities
Centralize and govern sales tool management through standardized processes, including ticketing, escalation procedures, and stakeholder communication frameworks.
Coordinate the resolution of tool-related incidents and issues to ensure business continuity and minimize operational disruptions.
Proactively identify, investigate, and resolve system and tool inefficiencies to improve operational performance and reduce downtime.
Gather, evaluate, and prioritize business feedback to align tool capabilities

📌 Commercial Tool Teams Lead (Madrid)
🏢 HBX Group
📍 Madrid