Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
Job Requirements
A few years of Service Desk experience within an international environment.
Experience in Servicing and Installing Equipment, Computers, Software and Broad technical IT knowledge in the end-user area and a basic understanding of network and server technologies.
Strong service oriented attitude.
Solid communication and interpersonal skills with a focus on listening and questioning skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Operating company: DEXIS
📌 Field Service Engineer (Madrid)
🏢 DEXIS
📍 Madrid