Description -
The 3LS Engineer is the highest technical escalation authority, partnering with R&D;, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated from general customer support organizations.

This role requires expert-level capability in system-level debugging across hardware, operating system, drivers, firmware, and applications. The Principal Engineer drives deep root cause analysis, enforces structured problem-solving methodologies, and delivers scalable, permanent solutions that improve overall product quality and reliability.

Key Responsibilities
- Resolve complex field issues that cannot be addressed by 1st/2nd level support organizations, act as final escalation point
- Lead system-level debugging across hardware, OS, drivers, firmware, BIOS, and applications to isolate root cause
- Utilize advanced debugging techniques including log analysis, crash dump analysis, signal tracing, and performance profiling
- Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues




- Collaborate cross-functionally with R&D;, ODMs, silicon vendors, and external suppliers to resolve design and integration defects
- Support failure analysis and quality engineering teams to identify defect trends and systemic gaps
- Validate hardware, firmware, and software fixes to ensure stability, compatibility, and production readiness
- Document and manage escalations using structured methodologies (8D, RCA reports, defect tracking systems)
- Influence product design, firmware behavior, and driver implementation based on field learnings
- Mentor senior engineers and establish best practices for debugging, escalation handling, and knowledge sharing

Required Skills
- Advanced diagnostic and analytical skills for complex, cross-domain technical issues
- Expert use of debugging tools: WinDbg, Windows Performance Analyzer (WPA).
- Strong experience troubleshooting PC hardware and platform-l

📌 3LS Quality Engineer (San Cugat del Vallés)
🏢 HP
📍 San Cugat del Vallés