Training & Knowledge Assistant

Toqio (toq.io) enables any business to design and deploy smart fintech propositions in a matter of minutes.

We are currently looking for a Training & Knowledge Assistant to join our Customer Success Team in Madrid.

Would you like to join an international and fast growing Startup where you can play an important part in shaping its future?

In this role, flexibility, analytical thinking, adaptability and being a team-player as well as stress resilient are key.

As Training & Knowledge Assistant you will:
- Support the Training & Knowledge Manager role in the following tasks:
- Training Material design and maintenance. Creation of training material (videos, sites, infographics, presentations...)
- Create and continuously deliver Customer training programs in English and Spanish (other languages are a plus).
- Leverage department-specific feedback to create and modify training material and internal tooling roadmap
- Conduct regular Knowledge Tests, analyse results and implement improvement initiatives.




- Work in partnership with other teams to implement a continuous improvement culture and methodology. Collaborate closely with the Product Managers to contextualise ongoing product development and functionalities to develop relevant training materials
- Facilitate workshops and development sessions as required.
- Self-motivated to keep up to date with knowledge of our products, pricing, promotions and procedures.
- Ensure adherence to process policy and procedures.
- Develop and deliver onboarding and ongoing training programs
- Analyse training and development needs
- Review the post training progress and collected feedback
- Organise and manage internal materials in Confluence and other systems
- Search for best practices and implement them
- Be proactive in creating processes and improving/streamlining the existing ones

Requirements:
Experience required:
- At least 1 year working experience in related activities: translation, document

📌 Training & Knowledge Assistant (Madrid)
🏢 TOQIO FINTECH
📍 Madrid