Customer Relations Advisor -
Job Description
CMDP+ is looking to strengthen their team with a Customer Relations Advisor. Based at Whitfield, Kent, you will be responsible for managing the relationship between the project and external and internal stakeholders including members of the public and the local community affected by the construction scheme, the client and any additional interested parties.
CMDP+ is a joint venture between MWH Treatment and Costain and will deliver a range of schemes to maintain and improve Southern Water's water supply and wastewater treatment works across its region (Kent, Hampshire, East & West Sussex).
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Responsibilities
Responsibilities
- Follow processes set out in Southern Water's AMP8 'Customer Journey' process map
- Attend site visits to assess likely customer impact (alongside CMDP+ and Southern Water staff)
- Draft (and implement) scheme-specific Customer Impact Assessments and Communications Plans for CMDP+ projects
- Implement activities within approved (scheme-specific) Communications Plans. Likely to include (but not limited to):




- Work with Southern Water Brand Team to arrange public info signage (standard and/or bespoke as required)
- Drafting customer letters (e.g. Start-on-Site, progress updates, etc)
- Arrange and attend drop-in events/consultations/open days to engage local community
- Meetings with local customers/organisations as required
- Work closely with CMDP+ and Southern Water project team staff to anticipate and mitigate impact of construction activities on local communities
- Review 3rd party risk with project team on a monthly basis and update tracker
- Harness and support the Southern Water "one team" culture
- Act as initial point of contact for customer enquiries and complaints - representing Southern Water and CMDP+
- Manage enquiry/complaint process from receipt to resolution, in accordance with framework SLAs
- Log all enquiries/complaints on agreed reporting platform
- Build relationships with lo

📌 Customer Relations Advisor (España)
🏢 Costain
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