Now
- Job ID
- R-548094
- Category
- Customer Service
- Location
- San Agustín del Guadalix, Spain
- Region
- EMEA

We are the people who give possibilities purpose:
BD is one of the largest general medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

As Customer Care Representative (6 months)you willbe the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc. You will part of the Order Management process being the link between OM team, Customers and Business. You will be responsible to process transactions not moved to our Share Service Centers yet. Together with your manager you will play a key role in driving continuous improvement initiatives.




- Main responsibilities will include:
- You have a portfolio of customers and Businesses assigned. These portfolios could change based on the evolution of Customer Service to adapt to new situations. The preference model is that each Customer Service Specialist (CCO rep) has a portfolio of customers in the concept BDX (all businesses). The portfolio of customers can be influenced by the Customer segmentation doing by BD.
- Service Claims intake: Register the service claim being reported by a customer in the appropriated system. Try to provide a resolution to the customer at the moment of the service claim report.
- Order Management: Manage the tickets created by OM team related to discrepancies found in the customer orders (prices, SKU’s, quantities)
- Manual allocation and Backorder notification: When manual allocation is needed, for example in BO situations. Work closely with the Business to assign for allocation the stock

📌 Customer Care Representative (San Agustín del Guadalix)
🏢 BD
📍 San Agustín del Guadalix