About the Role We are looking for a Icelandic-speaking
Customer Service Representative to join a integral customer
experience team. In this role, you will support customers for
well-known international brands in sectors such as technology,
travel, e-commerce, gaming, or streaming services. You will handle
inquiries, troubleshoot issues, and provide high-quality assistance
while delivering an excellent customer experience in Icelandic and
English. Key Responsibilities Provide support to customers via
phone, email, and chat in Icelandic and English Understand customer
needs and offer accurate information and solutions Troubleshoot
technical or account-related issues using internal tools Record all
customer interactions in the CRM system Escalate complex cases to
specialized teams when necessary Stay updated on product knowledge,
processes, and policies Maintain a professional and empathetic




approach in every interaction Requirements Fluent Icelandic (C1+)
and good English (B2+) Strong communication and problem-solving
skills Customer-oriented mindset with the ability to handle
pressure calmly Basic computer literacy and ability to navigate
multiple systems Previous customer service experience is an
advantage but not mandatory EU citizenship or valid right to work
in the country What We Offer Competitive salary + monthly
performance bonuses Relocation package (flight + temporary
accommodation), if required Paid training with certified coaches
Private health insurance (depending on the country) Growth
opportunities within an international organization Multicultural
and supportive work environment

📌 Icelandic-Speaking Customer Service Representative (Barcelona)
🏢 Cross Border Talents
📍 Barcelona