Join our vibrant team as a Customer Support
Representative in beautiful Barcelona We're looking for
enthusiastic individuals who thrive in a dynamic environment and
are passionate about providing exceptional customer service. Key
Responsibilities: Respond to incoming customer inquiries through
phone, email, chat, or automated alerts, ensuring user needs are
met efficiently. Record call details in our management system,
maintaining timely responses and resolutions in line with our
service level agreements (SLAs). Stay updated on our products and
services, particularly those tailored to individual customer needs.
Escalate service issues to senior team members as necessary.
Collaborate with team members on specific projects and fulfill
administrative responsibilities. Participate in regular team
meetings and perform additional tasks as assigned by management.
Requirements: C2/ fluent in German (both verbal and written), with
proficiency in English (minimum B2 level). At least 1 year of




experience in customer service, preferably in a technical support
role. Advanced IT knowledge in areas such as signal path
connectivity, wireless networking, and audiovisual products. Strong
customer care skills with the ability to understand and address
customer needs effectively. Ability to take ownership of calls,
progressing them to resolution or escalating as needed. What We
Offer: Competitive remuneration package based on experience,
skills, and performance. Full-time work schedule: Monday to Friday,
09:00 AM - 06:00 PM. A supportive and friendly team environment. 23
days of paid annual leave. Guidance and tools to help you reach
your full potential. If you're ready to take the next step in your
career and join a company that values your contributions, we want
to hear from you Apply now and be part of our dynamic team in
Barcelona

📌 German Customer Support Representative, Barcelona
🏢 Cross Border Talents
📍 Barcelona