Here is an expanded and more detailed version of the job description, keeping all restricted details strictly omitted. Position Overview We are looking for a customer-centric and solution-driven Icelandic-speaking Customer Service Representative to join a vibrant, international team based in Spain. In this position, you will serve as the crucial link between integral travelers and accommodation suppliers worldwide. Your primary mission will be to decode guest and partner needs, mediate balance between both parties, and deliver seamless, high-quality support that elevates the travel experience. Work Structure & Relocation Support Hybrid Flexibility: Enjoy the best of both worlds with a balanced routine consisting of 2 days on-site in the office and 3 days working remotely from home. Comprehensive Relocation Package: To ensure a smooth transition, the package includes your flight tickets to Barcelona and 1 month of fully covered studio accommodation upon your arrival. Location: Based in Barcelona, Catalonia, Spain. The office is a modern,



state-of-the-art facility excellently connected by public transport and located right next to the Glòries (Westfield) shopping district. Key Responsibilities Customer Advocacy & Mediation: Actively listen to and evaluate the needs of international travelers and property suppliers, serving as a trusted, empathetic mediator to ensure mutual satisfaction. Inquiry Management: Address and clarify a wide range of incoming customer inquiries regarding reservation details, service features, payment processing, and technical troubleshooting. Multichannel Support: Deliver accurate, helpful, and timely information through structured processes using both phone and email channels. Adaptability: Navigate complex or sensitive customer scenarios with a calm, positive mindset, adjusting seamlessly to evolving business processes and team priorities. Candidate Profile & Requirements Core Qualifications Language Mastery: Native or bilingual proficiency in

📌 Icelandic Speaking Customer Advisor (Barcelona)
🏢 Ignite
📍 Barcelona