About the role The Account Manager is responsible for maintaining and growing relationships with key clients, ensuring their satisfaction, and helping them achieve their business objectives through the company’s products and services. This role involves regular communication with clients, internal collaboration with other departments, and strategic planning to enhance customer success. The Account Manager will also focus on analyzing performance metrics to identify areas for improvement, driving collaboration across teams, and uncovering new opportunities to activate services. A key responsibility includes supporting new product activations and ensuring seamless communication between clients and internal teams to deliver a high level of service and ensure long-term client success. Client Relationship Management : Serve as the main point of contact for a portfolio of clients, fostering strong relationships to ensure long-term satisfaction and collaboration.



Identify opportunities to enhance collaboration and improve client performance metrics through data analysis and system recommendations. Introduce and provide demos of Alea’s Client Area and Business Intelligence (BI) tools, ensuring clients are fully utilising available features. Organise bi-weekly or monthly check-in calls and Quarterly Business Reviews (QBRs) with top clients to review performance, address concerns, and explore upsell opportunities. Promote monthly client promotions and gather feedback on their experience with Alea's services, including Client Area, integration processes, and overall service quality. Administrative Responsibilities : Review and verify monthly invoices, ensuring accuracy and resolving any billing issues with clients. Keep client records updated with relevant promotions and discounts, and ensure smooth communication regarding any updates or changes. Monitor and prioritise support tickets to ensure timely resolution of client issues. Maintain systems information and document proce

📌 Account Manager (Barcelona)
🏢 Alea
📍 Barcelona