The Opportunity QuoIntelligence's Italian customer
base is growing. Contracts with enterprise and government buyers
across Financial Services, Defense, and Critical National
Infrastructure are landing faster than the current CS team can
cover them. We need a Customer Success Manager who speaks Italian
natively and can own the customer relationship from onboarding
through renewal. You'll be the person our customers in Italy /
Spain / other parts of EU call when they need help getting value
from Mercury (our intelligence platform) and Agent Karla (our
AI-powered analyst). That means running Proof-of-Value engagements,
training security teams on how to use threat intelligence in their
daily workflows, and making sure customers actually adopt what they
bought. You won't be reading from a script or routing tickets.
You'll learn what each customer's security operation looks like and
figure out how QI's intelligence fits into it. This is a ~40-person
company. You'll work with direct autonomy, close to the product
team and the analysts who produce the intelligence. If a customer




needs something, you're two Slack messages from the person who can
build it. That proximity is the job's biggest advantage and its
biggest challenge: there's no playbook to follow, so you'll help
write it. What You'll Do Own the customer lifecycle. From
onboarding through renewal, you are the primary relationship for
your Italian-speaking and Spanish-speaking customers. You'll run
kickoff calls, configure intelligence requirements with the
customer, and check that the product delivers what was promised
during the sales cycle. Your counterparts on the customer side
include security engineers, CISOs, and risk and compliance officer.
You need to hold your own in those conversations. Run
Proof-of-Value (POV) engagements. Guide prospective customers
through structured evaluation periods. Set success criteria
upfront, track adoption metrics, and present results to the
customer's buying committee. A strong

📌 Customer Success Manager (Madrid)
🏢 Quointelligence
📍 Madrid