German-Speaking Account Manager – Customer Success & Optimization Location: Barcelona, Spain Employment: Full-time (39 hours/week) About the Role Are you passionate about driving client success and building long-lasting partnerships? We are looking for a German-speaking Account Manager specializing in Customer Success within the fast-moving property and hospitality sector. In this role, you will support clients throughout their lifecycle, optimize account performance, and contribute to long-term growth by identifying opportunities for improvement and delivering exceptional service. Key Responsibilities Enhance Account Optimization & Retention Provide ongoing support and relationship management for newly onboarded and existing hosts, fostering trust and long-term partnerships. Proactively address questions, concerns, and needs to improve satisfaction and business sustainability. Collaborate with hosts to maximize listing quality through tailored optimization strategies. Pipeline Management Use Salesforce and other CRM tools to manage accounts, track progress, and streamline workflows.



Consistently meet or exceed outreach and engagement KPIs. Maintain and grow a pipeline of high-value accounts, ensuring steady progress toward growth objectives. Collaboration & Continuous Improvement Actively represent the Voice of the Customer (VoC) to identify opportunities for improvements. Work closely with sales teams, program managers, and internal stakeholders to refine best practices and achieve collective goals. Stay updated on industry trends and adopt new tools to maximize client success. Engage in continuous training, professional development, and knowledge sharing. Requirements 1–2 years of proven experience in Customer Success, Account Management, or other client-facing roles. BA/BS degree or equivalent practical experience. C2 level German and strong English proficiency. Excellent communication, relationship-building, and problem-solving skills. Proven track record of su

📌 Customer Success Account Manager – German Market (Barcelona)
🏢 CBT
📍 Barcelona