Position: Customer Service Representative Location:
Barcelona, Spain Employment type: Full-time Remuneration: Base
salary. DUTIES AND RESPONSIBILITIES: Answer phone calls, emails,
and chat messages from customers regarding their orders or service.
Handle post-purchase concerns such as missing items, damaged
products, or delays. Assist customers with return requests,
exchanges, and refunds in line with company policies. Enter and
update customer information and order details in the system. Work
with the warehouse, shipping, and billing departments to resolve
customer issues. Check in with customers to confirm resolution of
issues or to gather feedback. Document all customer interactions
and resolutions in the CRM or internal tracking system. Offer
guidance or clarification about product features, warranties, and
usage. Achieve targets for response time, resolution rate, and
customer satisfaction. Keep up to date with product updates,
company procedures, and promotional offers.



REQUIREMENTS:
Native/Fluency in Danish, both written and oral. Good level of
English Strong communication skills Solid Sales Background
(outbound environment) Achievement and goal oriented. Good computer
skills 1 Year Previous experience in Sales B2B Previous experience
working with channel is a plus Motivated and self-starter Follow
the security rules of the company BENEFITS: Excellent remuneration
package based on experience, skills and performance Full-time
contract Full paid training about the company and the project you
will be working on Career development program and specialized
courses Opportunities for a career abroad through the International
Mobility Program A dynamic and creative team with positive and
friendly atmosphere Guidance and tools to reach career
potential

📌 Customer Service Representative (Barcelona)
🏢 The lemon Consulting
📍 Barcelona