Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters are in Barcelona, Spain and our Technology Centers are located in the United States and Europe. Worldwide sales exceeded €2.2 billion in 2024, and our workforce is more than 7,000 strong. Job Summary Reporting to General Systems Support Group Manager, will be responsible for providing technical support for the Werfen AID products. The System support manager will be responisble for providing support to the Buisness unit, Affiliates, and Customers worldwide. The Primary area of focus will be in Europe and EEMEA but global travel will be required. Key Accountabilities To be the intermediary between software/hardware developers and the company stakeholders, during product/software development and launching.



Conduct training for Werfen Autoimmunity applications and services. Training of customers and product demonstrations to external and internal customers as needed. Provide telephone, email, and on-site technical support as requested Be the subject matter expert for escalated troubleshooting, product investigations and global service improvements GSS representative in meetings related instrument line projects, these can extend into work hours that support the US PST and EST zones. Participate in industry conferences and set up and breakdown at trade shows (EU, EEMEAI). Draft documents and reports when it is needed. Collaberate with department collueges, global affilates, OEM partners and customers to minimize downtime and interruptions of the equipment. Ensure proper communication and documentation of product claims based on SOP and FDA regulations. Support key buisness needs for Werfen AID. Networking/Key relationships This pos

📌 Systems Support Engineer (Cataluña)
🏢 Actual Talent
📍 Cataluña