LOCATION: Barcelona, Spain SCHEDULE: 38.5h/week WORKING HOURS: 09:00 – 20:00 CONTRACT: Temporary ABOUT THE ROLE Join a leading integral travel platform and become part of an international customer support team. As a Customer Support Advisor, you will play a key role in ensuring a smooth experience for travellers and accommodation partners worldwide. You will be responsible for understanding customer needs, resolving issues, and acting as a bridge between international travellers and accommodation providers—all while delivering an exceptional level of service. KEY RESPONSIBILITIES — Handle customer inquiries via phone and email in a professional and efficient manner — Support travellers and partners with bookings, payments, and technical questions — Mediate between customers and accommodation providers to resolve issues — Provide clear, accurate information while following internal processes — Maintain high-quality service standards and customer satisfaction REQUIREMENTS — Slovenian at C2 level and advanced English — Strong communication and interpersonal skills (written and spoken)



— Comfortable using Office 365, CRM systems, and internal tools — Problem-solving mindset with a solution-oriented approach — Positive attitude and resilience in handling challenging situations — Goal-oriented and adaptable to changing priorities — Interest in the travel or accommodation sector — Previous customer service or contact center experience is a plus DESIRABLE SKILLS — Process improvement and efficiency mindset — Team collaboration and cross-functional communication — Emotional intelligence and customer empathy — Critical thinking and decision-making skills — Open-mindedness and adaptability — Proactive, solution-driven attitude WHAT WE OFFER Salary & Contract — 27 working days of paid holidays per year — Temporary contract with potential for growth Benefits & Perks — Feel Good program: Spanish classes, team activities, sports (running, beach volleyball, skating, and more) — Priva

📌 Customer Support Advisor (Barcelona)
🏢 NorthBridge Talents
📍 Barcelona