Fast hiring — process completed in under 2 weeks About the role We are looking for a German-speaking Customer Advisor to join our international banking operations team in Madrid. You will be the first point of contact for German-speaking clients, delivering outstanding service across phone, email, and chat channels. What you will do Handle inbound queries from German-speaking customers regarding accounts, payments, and financial products Resolve issues efficiently while ensuring full regulatory compliance Document interactions accurately in CRM systems Collaborate with internal teams to escalate complex cases Contribute to continuous improvement of the customer experience What we are looking for German at C1/C2 level — written and spoken (mandatory)



Spanish at B2 level or above (mandatory) Previous experience in customer service, banking, or finance preferred Strong communication skills and a client-first mindset EU work authorisation What we offer Versátil shiftsRotating schedules to fit your lifestyle. Career growthClear promotion paths within the company. Training Paid onboarding & ongoing development Central location Modern offices in Madrid city centre International team Multicultural & collaborative environment Competitive salary+ Plus performance-based bonuse

📌 German Customer Advisor – Banking Sector (Madrid)
🏢 Cross Border Talents
📍 Madrid