We’ve signed up to an ambitious journey. Join us As
Arrive, we guide customers and communities towards brighter futures
and more livable cities, it isn’t a challenge just anyone could
take on. Luckily, we have something to help us make it happen. Our
people and our values. We Arrive Curious, Focused and Together.
Just as our entire brand is inspired by the North Star, the shining
light leading travelers to their destinations since time began, our
values guide us. They help us be at our best. For our customers.
For the cities and communities we serve. For ourselves. As a integral
team, we are transforming urban mobility. Let’s grow better,
together. The Role As Customer Care Team Leader at EasyPark, you
are responsible for developing and continuously managing a team of
Customer Care Representatives, Professionals, and Experts focusing
on the onboarding and support of EasyPark customers in channels
such as Phone, Email, Chat, and Social Media. You will work closely
with the Customer Care Manager and other Customer Care Team Leaders




to continuously improve the work of the Customer Care function
operating in a fast-paced, fast-growing, ever-changing business
environment. You will have full people management responsibility
and report to the Customer Care Manager for EasyPark South Europe.
This position will be based in Madrid, Spain. How to make an impact
Leading, supporting, and motivating your multi-site team in the
daily Customer Care operation Monitoring and reporting of
individual KPIs on a daily, weekly, and monthly basis Planning,
scheduling, and prioritizing team resources in collaboration with
other Team Leaders, the Customer Care Manager, and the Workforce
Manager. Taking an active role in ensuring aligned ways of working
across the EasyPark footprint Dedicating time to the individual
development of each team member using a coaching approach
Recruiting new team members when necessary About you We think that
to thrive in this role, you might recognize yourself in

📌 Customer Care Team Leader Iberia (Madrid)
🏢 Arrive
📍 Madrid