Dutch-Speaking Customer Experience Specialist –
Automotive Industry – Barcelona, Spain Introduction A general
customer experience and technology services provider is seeking a
Dutch-speaking Customer Experience Specialist to support a premium
automotive brand. This role is based in Barcelona and involves
engaging with prospective customers who have expressed interest in
luxury vehicles or services. It is an excellent opportunity to
combine a professional career in the automotive sector with the
vibrant lifestyle of Barcelona. Responsibilities Conduct structured
follow-up calls with prospective customers interested in premium
automotive products. Represent the brand with high professionalism,
ensuring superior customer satisfaction. Identify and address
customer concerns, particularly regarding pricing and product
specifications. Reinforce brand value and provide clear information
to assist the customer's decision-making process. Collect and
summarize key insights from customer interactions to support sales
and retailer teams. Manage end-to-end communication with prospects,




from follow-up to formal offers. Ensure all interactions align with
the brands premium quality standards and customer experience
expectations. Requirements Fluent in Dutch and English (both
written and spoken). High school diploma required (a background in
business, communications, or automotive studies is an advantage).
Previous experience in customer service or sales, ideally within
the automotive or premium goods sector. Strong communication skills
with the ability to interact confidently with high-end or
executive-level clients. Genuine interest in the automotive
industry and high-end products. Professional and structured
approach to discussing sensitive topics like pricing and offers.
Comfortable following call guidelines and producing written
summaries of customer interactions. What is Offered Work Location :
Training based in Barcelona, with the option to work remotely
anywhere in Spain afte

📌 Dutch-Speaking Customer Experience Specialist (Barcelona)
🏢 Kats Recruitment
📍 Barcelona