Are you passionate about the automotive industry and a natural at solving technical puzzles? We are looking for a Bilingual German & English Technical Support Advisor to join our team in Barcelona . In this role, you will be the primary technical link between a world-renowned automotive brand, its dealership network, and its end users. You wont just be answering calls; you'll be ensuring that drivers and specialists alike stay on the road with the best technical guidance possible. The Role: Impact & Responsibilities Expert Support: Act as the first point of contact for dealerships and end users, providing real-time assistance via phone and email. Problem Solving: Troubleshoot technical inquiries and provide accurate, timely resolutions to keep automotive systems running smoothly. Customer Education: Guide users on product features, the latest software updates, and maintenance best practices. Case Management: Efficiently manage support tickets and technical documentation to ensure every case is tracked to completion. Collaborative Solutions:



Work closely with specialized internal teams to resolve complex escalations and improve the overall customer experience. What We Are Looking For We value game-changers—people who are curious, adaptable, and genuinely love to help. Youll be a great fit if you have: Linguistic Excellence: Proficiency or bilingual level in German combined with an advanced level of English . Experience: At least 2 years of experience in Customer Service or Technical Support roles. Technical Ownership: The ability to take charge of a situation, progressing calls to resolution with a focus on understanding the customer's specific needs. Disposition: A positive attitude and a drive to go "above and beyond" for every user. Even if you don't check every single box, we encourage you to apply We value authenticity and are committed to building a diverse, inclusive workplace where potential is recognized. Whats In It For You? We invest heavily in our people

📌 German speaking Automotive Customer Support (Cataluña)
🏢 FlowDesk CX
📍 Cataluña